Dave Dragon

The Timing could Not be Better for I Solve Mysteries

Every 5 – 10 years, there is a quantum leap in technology when the hardware, software, data, and knowledge catch up with the vision.

That is where we are today with Artificial Intelligence (AI), Machine Learning(ML), Robotic Process Automation (RPA), and Prescriptive Analytics (PA).

If you have been in technology long enough, you know that Artificial Intelligence, Machine Learning, Robotic Process Automation, and Prescriptive Analytics are evolutionary, not revolutionary.

Many of the same challenges we have faced in the past will need to be addressed today and in the near future as AI, ML, RPA, and PA become more mainstream and adoption begins to accelerate.

And in many cases, the challenges will be magnified.

Ask anyone in the business whether they’re suffering the consequences of broken business processes, and the proverbial flood gates will open with examples of broken, antiquated, or sub-optimal processes … and the heartache and frustration that goes along with them.

Business processes that require optimization or transformation can be found in small companies and large global corporations alike — in any industry or sector, and under any leadership style or organizational culture. There is no immunity in the world of business. And identifying and addressing those problems is imperative.

Knowing Where to Start
Knowing where to start in solving your business mysteries requires an open mind. Sub-optimized or broken processes exist in every industry and in all facets of the business, like research & development (R&D), sales & marketing, supply chain, operations, regulatory, finance or information technology (IT).

Some business processes can be optimized, while others will require a total business process transformation. And today, process overhauls require the implementation of digital technology solutions with AI, ML, RPA, and PA starting to come to the forefront.

But the real challenge often experienced when improving business processes to improve efficiency, productivity or profitability is that many organizations don’t know how or where to start.

Whether you are looking at a traditional optimization or transformation project or one based on Artificial Intelligence, Machine Learning, Robotic Process Automation, and Prescriptive Analytics, you still need a strategy and plan to prepare and mobilize the organization for success.

Optimization or transformation is more than an ambitious aim — it requires a plan and diligent commitment. That’s where Dave Dragon’s practical and thought-provoking book, I Solve Mysteries: The Art and Science of Business Process Optimization and Transformation comes in. Start with the book in hand and your business in mind.

Step-by-Step Approaches for All of Us
If you’ve ever served on a steering committee or written a project charter, this book will provide fresh contexts and high standards for such important future work. It’s a guide for early-career and mid-career professionals who want to pursue a career in business process optimization and transformation, and a helpful refresher for Steering Committees, business owners and leaders at all levels.

Dave Dragon steps you through the experience of identifying problems (mysteries!) and solving them, by breaking down all the elements that should be considered and addressed.

I Solve Mysteries is the go-to reference guide for anyone seeking to advance their knowledge and skills in business process optimization and transformation.

True Stories from the Front Lines

Dave Dragon has led the charge in solving mysteries for companies you know and brands you love. This book is built upon that experience and expertise and is a treasure-trove of insightful stories and instructive examples from a career that spans more than 30 years.

Come with him on a journey.

I Solve Mysteries provides keen insights and a subtle understanding of the roles and responsibilities required to make optimization and transformation projects a success.

Why I Wrote I Solve Mysteries

Please let me start out by saying that I have not authored a book before. Authoring a book has been a totally new experience. An enjoyable and enlightening experience. An enjoyable and enlightening experience with the awesome help and guidance from the team at Silver Tree Publishing.

Secondly, I would like to thank all my colleagues and clients that have been so integral to my career and the optimization and transformation projects. I have learned and grown through working with all of you.

Where do I begin about why I authored I Solve Mysteries?

Let’s start with some history.

Over the past many years, I have worked on a number of optimization and transformation projects with a number of early careers and mid-career professionals, both on the consulting side and client-side. Many of which had never been exposed to a significant optimization or transformation project.

What dawned on me last year was that there were no education materials that explained the ins and outs of optimization and transformation projects to these professionals.

Many times, they are assigned to an optimization and transformation project and expected to learn as they go along.

It also dawned on me that I was seeing the same lack of education with Steering Committees which were managing these projects. Leaders on Steering Committees have demanding jobs guiding their organizations and departments.

Being assigned to a Steering Committee on a large optimization or transformation project can be a new experience for them.

Optimization and transformation projects are usually cross-functional. Getting R&D, Marketing, Sales, Supply Chain, Operations, Accounting, and IT on the same page is paramount.

Because, depending on the project, one or more or many of these departments will all be going through the journey together. And we all know how well cross-functional communication works in most companies.

The genesis of I Solve Mysteries is that through better education, knowledge, and preparation, optimization and transformation project would go much smoother and avoid the common pitfalls that these projects experience.

As a process guy, my gut feel was telling me there was a better way to prepare early career and mid-career professionals and Steering Committees about the dynamics of these projects in a more structured way.

I Solve Mysteries follows a structure for projects that have evolved over many years and many projects. It has evolved and obviously matured as I have worked with different consulting and technology organizations and clients on a variety of optimization and transformation projects in a variety of industries.

As I was contemplating writing the book last year, I started to “Test Drive” some of the concepts I thought would be educational and entertaining to readers. I received great feedback and support from the professionals I was working with on the projects.

Looking to gather additional input, I reached out to my professional and personal network, continuing to “Test Drive” my concepts.

The response was very positive with everyone giving me a green light and thumbs up for the book.

As I was writing the book, I asked myself: What do you actually do on optimization and transformation projects?

Well, it dawned on me that I am constantly “Solving Mysteries”.

I am constantly solving Organization, Culture, Business Process, Information Technology, Data, Performance Management, and Policy mysteries all through the project.

Every 5 – 10 years, there is a quantum leap in technology when the hardware, software, data, and knowledge catch up with the vision.

That is where we are today with Artificial Intelligence (AI), Machine Learning(ML), Robotic Process Automation (RPA), and Prescriptive Analytics (PA).

If you have been in technology long enough, you know the Artificial Intelligence, Machine Learning, Robotic Process Automation, and Prescriptive Analytics are evolutionary, not revolutionary.

Many of the same challenges we have faced in the past will need to be addressed today and in the near future as AI, ML, RPA, and PA become more mainstream and adoption begins to accelerate.

And in many cases, the challenges will be magnified.

Whether you are looking at a traditional optimization or transformation project or one based on Artificial Intelligence, Machine Learning, Robotic Process Automation, and Prescriptive Analytics, you still need a strategy and plan to prepare and mobilize the organization for success.

Optimization or transformation is more than an ambitious aim — it requires a plan and diligent commitment.

And so, we have I Solve Mysteries, The Art and Science of Business Process Optimization and Transformation. Because Solving Mysteries is as much Art as it is Science.

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